Once your package arrives at our local facility, the Outpost experience truly begins.
We will update your account with details confirming the new parcel’s arrival to our facility within 4 hours. In addition, on the day of receipt, we will also confirm the contents, including any sizes, colours, or identifying markings; ensure it matches the merchant’s packing list, identify any broken or damaged items and re-confirm the weight & dimensions of the parcel.
Also, we will always, supply one overall photo of the contents for your peace of mind
Your unique account preferences will then be applied which includes a variety of selections including consolidation, repacking, shipping services & options.
At all times, you remain in full control of your packages. With around the clock access to your account via our secure website you can review your packages and make decisions at any time, including:
- Request to take additional photos
- Request to Scan merchant’s invoices
- Request to Return product to merchant
- Request splitting packages
- Change preferences on consolidation & repacking
- Request same day ship out
Want to learn about the range of shipping options available? If so, please click on the below arrow to learn more.